Frequently Asked Questions

Q. Can I place my order by fax?
A. We do accept orders by fax. Click here for our "Order By Fax" form which can be printed and used to fax in your order.

Q. What forms of payment can I use to make my purchase?
A. We accept payments in the form of major credit card only. We don’t accept checks or money orders by mail.

Q. Is it safe to use my credit card to buy online.
A. Buying at Vance’s LE is absolutely secure! The order form you fill out with your personal information and credit card number is secured using a technology that scrambles the information before it is sent to our bank, and only they can descramble it. This is a proven technology known as SSL. Even our employees cannot gain access to your credit card information.

Q. I want to buy a particular holster but can’t find my gun in the drop down list. Does this mean it is not available?
A. This does not mean that the item is not available, you may contact us via phone or email if you are looking for a particular item not displayed on our website.

Q. Can I return an item I have purchased?
A. Click here to view our return policy.

Q. Can I check the status of my order online?
A. Yes. You can check the status of your order by visiting the Order Status page.

Q. Can government agencies or security companies make purchases from Vances LE?
A. We do work with government agencies and security companies. If you are making a large purchase for an agency or company and need a price quote, simply use the "Request a Quote" button on our shopping cart page. Click here for more detailed instructions on requesting a quote.